All info except for item and pricing disappeared on email notifications

[Brittany]

All of a sudden (I’m guessing after update – my website auto-updates…) all customer information and check out info has disappeared from the emails I get notifying me of a new sale. The only thing that’s’ left is the product and price. No totals, no billing address, no shipping address. My packing slips are still fine, though. In plain text, this is now what it looks like:

NEW ORDER
Order Date:
Order #:

Billing Address:

Shipping Address:

Product Qty Total
1 2024 Reading Tracker 1 $29.99

Product Total:
Taxes:
Shipping Costs:
Order Total:
Payment method:

ALSO, weirdly enough, if I choose to resend the email to myself, it shows up fine. It’s just the initial push-over that’s not working?

[David G]

Hi @novellyyours ,

Thanks for reaching out to us.

We are checking the issue from our side and will get back to you with the solution soon.

[Rony P]

Hello @novellyyours,

Thank you for your patience.

Could you please share the credentials of your website, so I can check the issue?

[Brittany]

Hello,
My website is novellyyourscandles.com. If you need to look into the website by having an admin log in, please contact my privately as I am not sharing my website info on a public forum.

[Lode Callens]

Is there a solution available? Having the same problem.

• This reply was modified 6 months, 2 weeks ago by Lode Callens.

[ifan75]

Hello,
Please, is there any progress on this matter? We have the same problem. An empty email arrives approximately once a week.
(WP6.3, PHP7.4, WC8.1, Booster+7.1.3)

[Author]

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