PDF Invoice – ordered items stock levels display simple vs variable product

[Virag Szabo]

Dear Booster Crew,
We have an option for customers to backorder products that are out of stock. It’s very important to have the stock level displayed on the invoice.
However, the stock level is only displayed for variable products. For simple products, no stock information is displayed on the invoice at all.
I haven’t found any setting option anywhere.
Could someone point me in the right direction on how to solve this problem?
Thanks in advance!

[David G]

Hi @vilagjaro,

Thanks for reaching out to us.

If possible can you please share screenshots of your configuration settings and screenshots of your issue? So, we can check and help you.

[Virag Szabo]

Dear David,

Thanks for your quick response!
For some reason, I can not paste any links to the screenshots.
Or at least they are not visible to me.
How can I post screenshots?
Thanks!

[Virag Szabo]

@davidg
No matter how I try, my posts with any links are not displayed. How should I submit screenshots when posts with links won’t appear?

[Virag Szabo]

@davidg
Finally, Dropbox links are supported! 🙂

This is a variable product on the invoice with stock information:
https://www.dropbox.com/scl/fi/z57t13lnhgrdieq5my2tx/Variable-product-stock-level-display-invoice.png?rlkey=h6fmly9ssc0oxjr85ibsmwez4&st=p90dfip2&dl=0

[Virag Szabo]

@davidg

And this is a simple product with no stock or any information on the invoice:
https://www.dropbox.com/scl/fi/k78qa1m5rtoz9oirgzvgq/Single-product-no-stock-level-display-invoice.png?rlkey=i3rg6i21cwuj7apb0o2neoz76&st=sla7h923&dl=0

Any idea why the stock information is not displayed on simple products?
Please help as my client has serious issues because of this.
Thanks in advance!

[David G]

Hi @vilagjaro,

Thanks for your message.

Can you please provide the PDF template code so we can check and help you?

[Virag Szabo]

@davidg
Thanks a lot for your response!
Here’s the invoice template as a screenshot:
https://www.dropbox.com/scl/fi/f3swlsrcs1pammvlm1d8p/Invoice-template.png?rlkey=c7vg6sn806orhfz005nqrvj04&st=fg5kmp2u&dl=0

Please let me know what shortcode/line to add and I will copy that to the packing slip template too.
Thanks again!

[Virag Szabo]

@davidg
Any recommendations?
Thanks!

[Virag Szabo]

@davidg
Please get back to me as this issue is becoming very frustrating for us and my client.
Thanks!

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