PDF Invoice - ordered items stock levels display simple vs variable product

Tagged: invoice, pdf invoice module, stock level display, stock levels

This topic has 11 replies, 2 voices, and was last updated 4 months, 1 week ago by Virag Szabo.

Viewing 10 posts - 1 through 10 (of 10 total)

Author

Posts
July 1, 2024 at 11:01 am #52899

Virag Szabo
Participant

Dear Booster Crew,
We have an option for customers to backorder products that are out of stock. It’s very important to have the stock level displayed on the invoice.
However, the stock level is only displayed for variable products. For simple products, no stock information is displayed on the invoice at all.
I haven’t found any setting option anywhere.
Could someone point me in the right direction on how to solve this problem?
Thanks in advance!

July 1, 2024 at 12:30 pm #52901

David G
Participant

Hi @vilagjaro,

Thanks for reaching out to us.

If possible can you please share screenshots of your configuration settings and screenshots of your issue? So, we can check and help you.

July 1, 2024 at 9:19 pm #52913

Virag Szabo
Participant

Dear David,

Thanks for your quick response!
For some reason, I can not paste any links to the screenshots.
Or at least they are not visible to me.
How can I post screenshots?
Thanks!

July 3, 2024 at 11:09 am #52931

Virag Szabo
Participant

@davidg
No matter how I try, my posts with any links are not displayed. How should I submit screenshots when posts with links won’t appear?

July 3, 2024 at 11:16 am #52934

Virag Szabo
Participant

@davidg
Finally, Dropbox links are supported! 🙂

This is a variable product on the invoice with stock information:
https://www.dropbox.com/scl/fi/z57t13lnhgrdieq5my2tx/Variable-product-stock-level-display-invoice.png?rlkey=h6fmly9ssc0oxjr85ibsmwez4&st=p90dfip2&dl=0

July 3, 2024 at 11:17 am #52935

Virag Szabo
Participant

@davidg

And this is a simple product with no stock or any information on the invoice:
https://www.dropbox.com/scl/fi/k78qa1m5rtoz9oirgzvgq/Single-product-no-stock-level-display-invoice.png?rlkey=i3rg6i21cwuj7apb0o2neoz76&st=sla7h923&dl=0

Any idea why the stock information is not displayed on simple products?
Please help as my client has serious issues because of this.
Thanks in advance!

July 4, 2024 at 8:08 am #52939

David G
Participant

Hi @vilagjaro,

Thanks for your message.

Can you please provide the PDF template code so we can check and help you?

July 4, 2024 at 8:17 am #52940

Virag Szabo
Participant

@davidg
Thanks a lot for your response!
Here’s the invoice template as a screenshot:
https://www.dropbox.com/scl/fi/f3swlsrcs1pammvlm1d8p/Invoice-template.png?rlkey=c7vg6sn806orhfz005nqrvj04&st=fg5kmp2u&dl=0

Please let me know what shortcode/line to add and I will copy that to the packing slip template too.
Thanks again!

July 15, 2024 at 8:13 am #53020

Virag Szabo
Participant

@davidg
Any recommendations?
Thanks!

July 24, 2024 at 9:57 am #53100

Virag Szabo
Participant

@davidg
Please get back to me as this issue is becoming very frustrating for us and my client.
Thanks!
Author

Posts

Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.