Enabling Custom Email prevents ALL emails from sending

[Jonathan]

Hi there,
Today I tried to set up a Custom Email. It is to send if the a new order is created, with Pending Payment status. That’s the status assigned to all new orders on my site.

After setting it up, what I’ve found is that NO emails at all are send when an order is placed. It appears to complete break the email sending in WooCommerce.

Is this a bug, or have I over looked something?

Regards,

Jonathan

[Jonathan]

Hmmm … Oddly, it’s not resolved when I disable the custom email.

Which suggests some other change on the site, occurring around the same time as me enabling Custom Emails, is causing the problem.

Investigating.

[Jonathan]

(DELETED)

[Jonathan]

So it seems the custom email simply doesn’t work.

Once I resolve another problem, the admin email is being received on the Payment Pending orders. But nothing is received from the Booster Custom Emails.

[Chris Lee]

There is something wrong going on with the email. I’m getting two sale email notifications, 1 with the correct attachement, with a timestamp 1 hour in the future, 1 without anything.

[Author]

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