Download Invoice / Packing Slip causing fatal error

[Ryan Delane]

Error logs indicate a PHP error, but we’re running 8.1. Not sure what’s going on… Able to generate invoice/packing slip without issue. Unable to download.

Has anybody seen anything like that before? Thank you!

[David G]

Hi @delaner,

Thanks for reaching out to us.

If possible can you please share screenshots of your configuration settings and screenshots of your issue? So, we can check and help you.

[Ryan Delane]

Heck yeah! “Screenshots of my configuration”: what exactly do you need? The issue is easy to screenshot. Thank you!

[Ryan Delane]

Hm. I tried to upload some links to screenshots, but they don’t appear in this thread. Here’s another:

https://1nt3rstg.greatcoins.com/wp-content/uploads/2024/06/booster-pdf-error-log-samples-240614-2208pst.png

-RD

[Ryan Delane]

I’m not sure if you’re getting my screen caps or not… If not, please instruct. Thank you!

[Ryan Delane]

Standing by… Thanks again for your help!

[Ryan Delane]

Just a quick update @David G, I put the site in troubleshooting mode and left nothing but the theme (Astra Pro), Woo and Booster on and I still got a critical error on invoice view. Hope that helps!

@davidg

[David G]

Hi @delaner,

PDF invoices cannot be opened properly on some servers due to an error log conflict. So please added below code on your wp-config.php. The query plugin also follows this method. that’s why it will work when you activate it.

@ini_set( ‘log_errors’, ‘On’ );
@ini_set( ‘display_errors’, ‘Off’ );
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

[Ryan Delane]

@davidg – Done!

[Ryan Delane]

@davidg – I’m not sure if I should be standing by, but this change to wp-config did not resolve the issue.

Thanks again for your help!

[Ryan Delane]

@davidg

This screen cap generated when trying to view pdf on staging today looks the same to me as the previous version, but perhaps there’s something in it that’s helpful to you.

https://1nt3rstg.greatcoins.com/wp-content/uploads/2024/06/booster-pdf-generated-on-order-240624-1048pst.png

Again, thanks for your help!

– RD

[Ryan Delane]

@DavidG – any updates or any actions I should take to resolve this issue?

Thank you!

[Ryan Delane]

@DavidG – just wondering – is this being worked on for the next release, or … what’s the status?

It’s been over a week since I last heard from you, I’m just trying to get a handle on realistic expectations with this issue, please.

Thanks again for your help!

[David G]

Hi @delaner,

Thanks for your message.

Can you please provide the error log file so we can check and help you?

[Ryan Delane]

Submitted here and on the WP forum. Thank you @davidg !

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