fatal error after update to 562 - Booster for WooCommerce

Tagged: booster plus 562 critical error

This topic has 11 replies, 6 voices, and was last updated 3 years, 9 months ago by Riccardo.

Viewing 12 posts - 1 through 12 (of 12 total)

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September 5, 2022 at 11:39 am #41555

Volker
Participant

Lost any access to the website after update from the latest version to the current ( 561->562 ). only with the ‘plugins.hold’ solution I was able to grant access. booster and booster plus weren’t activated again.

wordpress sent an email with the following information:
Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt:
WordPress-Version 6.0.2
Aktives Theme: Thrive Theme Builder (Version 3.10)
Aktuelles Plugin: Booster for WooCommerce (Version 5.6.4)
PHP-Version 7.4.30

Fehler-Details
==============
Ein Fehler vom Typ E_COMPILE_ERROR wurde in der Zeile 168 der Datei /homepages/10/d322223785/htdocs/vh/wp-content/plugins/woocommerce-jetpack/woocommerce-jetpack.php verursacht. Fehlermeldung: Cannot redeclare _load_plugin_class() (previously declared in /homepages/10/d322223785/htdocs/vh/wp-content/plugins/booster-plus-for-woocommerce/booster-plus-for-woocommerce.php:163)

September 5, 2022 at 12:35 pm #41556

Volker
Participant

closed, thx ronyP in the wordpress support forum!

September 5, 2022 at 2:13 pm #41557

Herman
Participant

We have the same problem, on all our 3 webshops. 2 With theme storefront en 1 with another. What can we do to fix it?

September 6, 2022 at 7:33 am #41564

mediatonttu
Participant

We have also the same problem. The webshop is down.

September 6, 2022 at 7:48 am #41565

Andreas Grau
Participant

So, as ronyP replied in a different form: You probably have installed both, the paid and the free version. Deinstall the free version.

I went to my server with FTP to httpdocs/wp-content/plugins/woocommerce-jetpack and renamed woocommerce-jetpack.php to woocommerce-jetpack_bak.php

Then, I was able to access my site again and delete the plugin.

September 6, 2022 at 8:42 am #41566

Marco
Participant

Same problem here. I’ve restored the site from backup and then updated again the free version only.

September 6, 2022 at 9:55 am #41568

Riccardo
Participant

Booster Plus now doesnt need the free version any more and is a standalone plugin. Maybe I missed the information about that, but would be great to get this notice in advance before the site crashes with fatal error.

September 8, 2022 at 10:03 am #41603

Marco
Participant

I’ve followed the suggestion from Riccardo (thank you), and I’ve disabled the free version. It doesn’t give fatal error BUT the admin orders page list, the product page list, and the coupons page lists are all messed up. Anyone had this same issue?

September 8, 2022 at 10:47 am #41607

Riccardo
Participant

Hi Marco! What do you mean by messed up? Can you provide some screenshots? In my clients online shops everything looks fine.

September 8, 2022 at 11:12 am #41609

Marco
Participant

Hi Riccardo, thank you for your help!

Yes this is the screenshot of “All Orders” page. Actually everything is disappeared… marcotenaglia.com/wp-content/uploads/2022/09/allorders.jpg

This is the screenshot of All Products, there are no more info, pictures… marcotenaglia.com/wp-content/uploads/2022/09/allproducts.jpg

And this is the screenshot of Coupons, also here all the info have gone… marcotenaglia.com/wp-content/uploads/2022/09/coupons.jpg

September 8, 2022 at 1:46 pm #41615

Marco
Participant

Resolved. It was not an issue with booster plus but with the SUCURI plugin, so I’ve just disabled it.

Thank you anyway for your help, Riccardo!

September 9, 2022 at 7:55 am #41630

Riccardo
Participant

great to hear! best, Riccardo
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