Frequently Asked Questions

Booster Plus for WooCommerce doesn’t show up in my WooCommerce settings.

Recheck that both (that is Plus and free) versions of Booster for WooCommerce are installed and activated.

I’ve bought Booster Plus, but didn’t receive an email with download link.

  • Please recheck your spam folder.
  • If message is not there – you can log to Your Account at http://booster.io/my-account/ and download zip from there.
  • If you still unable to get zip, please contact us on support@booster.io and we’ll send you the plugin manually.

There is no zip file to upload to WordPress on my Mac.

If your Mac unzipped the theme file you downloaded you can either try to re-download it using another browser that doesn’t auto-unzip it, or a simpler solution is to just right click the folder on your Mac, and select “Compress…” which makes a new zip file for you.
You can then upload the zip file correctly via Plugins > Add New > Upload Plugin.

I’ve got “Internal Server Error” after plugin update or install.

Try increasing WP memory limit by adding define( 'WP_MEMORY_LIMIT', '256M' ); and/or define( 'WP_MAX_MEMORY_LIMIT', '256M' ); to wp-config.php file.

To be sure that this is memory shortage that is causing the internal server error message, try enabling the debug mode, by changing to define('WP_DEBUG', true); in wp-config.php file. If you get something like “Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 7680 bytes) in …”, then increasing the memory allocated to WordPress should fix the issue.

How to install Booster for WooCommerce (free version)?

The easiest way to install Booster is via your site’s Dashboard. Please follow these instructions to install and connect Booster:

  1. Log in to your site’s Dashboard (e.g. http://www.yourgroovydomain.com/wp-admin)
  2. Click on the “Plugins” tab in the left panel, then click “Add New”.
  3. Search for “Booster for WooCommerce” and the latest version will appear at the top of the list of results.
  4. Install it by clicking the “Install Now” link.
  5. When installation finishes, click “Activate Plugin”.
  6. You’re done!

How to install Booster for WooCommerce Plus?

After you downloaded plugin, please:

  1. Log in to your site’s Dashboard (e.g. http://www.yourgroovydomain.com/wp-admin)
  2. Click on the “Plugins” tab in the left panel, then click “Add New”.
  3. Press “Upload” and search for “woocommerce-booster-plus.zip” file.
  4. Install it by clicking the “Install Now” link.
  5. When installation finishes, click “Activate Plugin”.
  6. You’re done!
You must leave Booster (free version) installed and activated – and additionally install Booster Plus.

How to upgrade Booster Plus plugin?

  1. Download new version’s zip file from your account page.
  2. Deactivate and delete old Booster Plus version (don’t worry your saved settings won’t disappear).
  3. Install new version’s zip.

How to install Booster for WooCommerce development version?

  1. Download plugin’s development version zip from http://booster.io/dev/.
  2. Deactivate and delete current Booster for WooCommerce plugin on your server (don’t worry your saved settings won’t disappear).
  3. Install development version zip file you downloaded earlier.

How to install old (i.e. downgrade) Booster for WooCommerce version?

  1. Download any version’s zip from https://wordpress.org/plugins/woocommerce-jetpack/developers/.
  2. Deactivate and delete current Booster for WooCommerce plugin on your server.
  3. Install zip file you downloaded earlier.

I would like to use some Booster for WooCommerce shortcode in my PHP code.

You could try using WordPress do_shortcode function, e.g.:

echo do_shortcode( '[wcj_country_select_drop_down_list]' );

Minicart widget content is not showing correctly.

If you are experiencing problems with WooCommerce minicart widget, e.g. prices or currencies are not displayed correctly, you can fix this by enabling “Recalculate Cart Totals on Every Page Load” option in “WooCommerce > Settings > Booster > Emails & Misc. > General > Advanced Options”. Please note that “General” module must be enabled as well.

Date and Time picker fields in custom checkout fields not working with the Bridge theme.

Add custom CSS to “Qode Options > General > Custom CSS” or any other custom CSS tool (e.g. “WooCommerce > Settings > Booster > Emails & Misc. > General > Custom CSS – Front end (Customers)”):

.ui-datepicker.ui-widget, .ui-timepicker-standard {
	z-index: 9999 !important;
}
.ui-icon.ui-icon-circle-triangle-e, .ui-icon.ui-icon-circle-triangle-w {
	text-indent: -9999px !important;
}

Order totals in WooCommerce

Subtotal [wcj_order_subtotal]
Discount [wcj_order_total_discount]
Shipping [wcj_order_shipping_price excl_tax="yes"]
Order Total excl. TAX [wcj_order_total_excl_tax]
Shipping TAX [wcj_order_shipping_tax]
Order Total TAX [wcj_order_total_tax]
Order Total incl. TAX [wcj_order_total]

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Comments

10 Comments

  1. Charles October 9, 2015 at 5:33 pm #

    Is there a way to bulk edit the products? i.e. we need to replace (but not delete) the product prices on some specific categories using “Custom Price Labels” ? Thanks

    Reply

    • Jeffrey November 4, 2016 at 11:47 am #

      After purchasing, configured this plugin, I’m starting to ask the same question, especially when I have 5 different countries pricing to update

  2. Kevin Ifeanyi July 5, 2016 at 10:11 pm #

    Thanks for your plugin,

    How do i make the shortcode of wholesale pricing appears like your example. The shortcode comes with a small letter “f” and there is no line separating the tables columns and rows.

    Please help provide a solution

    Reply

    • Booster Support Team July 6, 2016 at 3:13 pm #

      Hi,

      You can style shortcode’s wholesale price table with CSS. If you are using [wcj_wholesale_price_table] shortcode CSS class for table is wcj_wholesale_price_table, and if you are using [wcj_product_wholesale_price_table] shortcode the class name is wcj_product_wholesale_price_table. Regarding small letter “f” – not sure where that came from, I rechecked on my test server and I can’t reproduce the issue – there is no “f” letter displayed for me. If possible please create/share an admin account to your server so I could login and check what’s going on (my email is tom@booster.io).

      Best regards,
      Tom

      Booster Support Team
  3. Vikram August 9, 2016 at 4:32 pm #

    Hi Guys,

    Is there a way to make the checkout custom fields save the entered info, so the customer doesn’t have to keep entering the details again and again.

    Regards,

    Vikram

    Reply

    • Booster Support Team August 9, 2016 at 7:13 pm #

      Hi Vikram,

      Actually I thought that I’ve already did that, and I rechecked on my test server – fields seem to be saving for me. Could you please send me the link to your site, so I could check why this is happening. My email is tom@booster.io.

      Best regards,
      Tom

      Booster Support Team
  4. Tooraj January 26, 2017 at 9:23 am #

    Is there any priority order to installing “Booster for WooCommerce” and other plugin such as “Woocommerce”?

    I installed “WooCommerce” then “woocommerce advance Shipping” plugin and then “Booster for WooCommerce” plugin .
    by activating core checkout Filed in “Booster for WooCommerce” by selecting state / city in check out process “”woocommerce advance Shipping plugin” can not calculate the shipping price properly

    Reply

  5. James March 18, 2017 at 5:44 pm #

    Hi. I have tiered wholesale pricing on my site but the price shown (before you select the product) is the highest. How can I amend this so it shows the lowest price tier?
    Thanks

    Reply

  6. Juan Bejar March 20, 2017 at 11:32 pm #

    Hi, I purchase booster from my woocommerce and I can’t find how export the next meta field: billing_wcj_checkout_field_1

    I make a custom field for checkout form and I need to export any order with billing first name, last name, products and custom field to CSV or any similar.

    Please is really urgent!

    Thanks in advance

    Reply

  7. Juan Bejar March 20, 2017 at 11:40 pm #

    I make the next SQL sentence:

    SELECT lib_users.display_name,lib_users.ID,lib_usermeta.meta_value,lib_usermeta.user_id,lib_usermeta.meta_key FROM
    lib_users,lib_usermeta WHERE lib_usermeta.meta_key=’billing_wcj_checkout_field_1′ AND lib_usermeta.user_id=lib_users.ID ORDER BY
    lib_users.ID

    If I add to this sentence in any way the category (or subcategory) of product that the client have purchase then I happy… Any way to do this?

    Thanks

    Reply